Quiet: The Power Of Introverts In A World That Can't Stop Talking Part 11

4. Build on the ideas of fellow group members.

Osborn believed pa.s.sionately that groups-once freed from the shackles of social judgment-produced more and better ideas than did individuals working in solitude, and he made grand claims for his favored method. "The quant.i.tative results of group brainstorming are beyond question," he wrote. "One group produced 45 suggestions for a home-appliance promotion, 56 ideas for a money-raising campaign, 124 ideas on how to sell more blankets. In another case, 15 groups brainstormed one and the same problem and produced over 800 ideas."

Osborn's theory had great impact, and company leaders took up brainstorming with enthusiasm. To this day, it's common for anyone who spends time in corporate America to find himself occasionally cooped up with colleagues in a room full of whiteboards, markers, and a preternaturally peppy facilitator encouraging everyone to free-a.s.sociate.

There's only one problem with Osborn's breakthrough idea: group brainstorming doesn't actually work. One of the first studies to demonstrate this was conducted in 1963. Marvin Dunnette, a psychology professor at the University of Minnesota, gathered forty-eight research scientists and forty-eight advertising executives, all of them male employees of Minnesota Mining and Manufacturing (otherwise known as 3M, inventors of the Post-it), and asked them to partic.i.p.ate in both solitary and group brainstorming sessions. Dunnette was confident that the executives would benefit from the group process. He was less sure that the research scientists, whom he considered more introverted, would profit from group work.

Dunnette divided each set of forty-eight men into twelve groups of four. Each foursome was given a problem to brainstorm, such as the benefits or difficulties that would arise from being born with an extra thumb. Each man was also given a similar problem to brainstorm on his own. Then Dunnette and his team counted all the ideas, comparing those produced by the groups with those generated by people working individually. In order to compare apples with apples, Dunnette pooled the ideas of each individual together with those of three other individuals, as if they had been working in "nominal" groups of four. The researchers also measured the quality of the ideas, rating them on a "Probability Scale" of 0 through 4.

The results were unambiguous. The men in twenty-three of the twenty-four groups produced more ideas when they worked on their own than when they worked as a group. They also produced ideas of equal or higher quality when working individually. And the advertising executives were no better at group work than the presumably introverted research scientists.

Since then, some forty years of research has reached the same startling conclusion. Studies have shown that performance gets worse as group size increases: groups of nine generate fewer and poorer ideas compared to groups of six, which do worse than groups of four. The "evidence from science suggests that business people must be insane to use brainstorming groups," writes the organizational psychologist Adrian Furnham. "If you have talented and motivated people, they should be encouraged to work alone when creativity or efficiency is the highest priority."

The one exception to this is online brainstorming. Groups brainstorming electronically, when properly managed, not only do better than individuals, research shows; the larger the group, the better it performs. The same is true of academic research-professors who work together electronically, from different physical locations, tend to produce research that is more influential than those either working alone or collaborating face-to-face.

This shouldn't surprise us; as we've said, it was the curious power of electronic collaboration that contributed to the New Groupthink in the first place. What created Linux, or Wikipedia, if not a gigantic electronic brainstorming session? But we're so impressed by the power of online collaboration that we've come to overvalue all group work at the expense of solo thought. We fail to realize that partic.i.p.ating in an online working group is a form of solitude all its own. Instead we a.s.sume that the success of online collaborations will be replicated in the face-to-face world.

Indeed, after all these years of evidence that conventional brainstorming groups don't work, they remain as popular as ever. Partic.i.p.ants in brainstorming sessions usually believe that their group performed much better than it actually did, which points to a valuable reason for their continued popularity-group brainstorming makes people feel attached. A worthy goal, so long as we understand that social glue, as opposed to creativity, is the princ.i.p.al benefit.

Psychologists usually offer three explanations for the failure of group brainstorming. The first is social loafing: in a group, some individuals tend to sit back and let others do the work. The second is production blocking: only one person can talk or produce an idea at once, while the other group members are forced to sit pa.s.sively. And the third is evaluation apprehension, meaning the fear of looking stupid in front of one's peers.

Osborn's "rules" of brainstorming were meant to neutralize this anxiety, but studies show that the fear of public humiliation is a potent force. During the 198889 basketball season, for example, two NCAA basketball teams played eleven games without any spectators, owing to a measles outbreak that led their schools to quarantine all students. Both teams played much better (higher free-throw percentages, for example) without any fans, even adoring home-team fans, to unnerve them.

The behavioral economist Dan Ariely noticed a similar phenomenon when he conducted a study asking thirty-nine partic.i.p.ants to solve anagram puzzles, either alone at their desks or with others watching. Ariely predicted that the partic.i.p.ants would do better in public because they'd be more motivated. But they performed worse. An audience may be rousing, but it's also stressful.

The problem with evaluation apprehension is that there's not much we can do about it. You'd think you could overcome it with will or training or a set of group process rules like Alex Osborn's. But recent research in neuroscience suggests that the fear of judgment runs much deeper and has more far-reaching implications than we ever imagined.

Between 1951 and 1956, just as...o...b..rn was promoting the power of group brainstorming, a psychologist named Solomon Asch conducted a series of now-famous experiments on the dangers of group influence. Asch gathered student volunteers into groups and had them take a vision test. He showed them a picture of three lines of varying lengths and asked questions about how the lines compared with one another: which was longer, which one matched the length of a fourth line, and so on. His questions were so simple that 95 percent of students answered every question correctly.

But when Asch planted actors in the groups, and the actors confidently volunteered the same incorrect answer, the number of students who gave all correct answers plunged to 25 percent. That is, a staggering 75 percent of the partic.i.p.ants went along with the group's wrong answer to at least one question.

The Asch experiments demonstrated the power of conformity at exactly the time that Osborn was trying to release us from its chains. What they didn't tell us was why we were so p.r.o.ne to conform. What was going on in the minds of the kowtowers? Had their perception of the lines' lengths been altered by peer pressure, or did they knowingly give wrong answers for fear of being the odd one out? For decades, psychologists puzzled over this question.

Today, with the help of brain-scanning technology, we may be getting closer to the answer. In 2005 an Emory University neuroscientist named Gregory Berns decided to conduct an updated version of Asch's experiments. Berns and his team recruited thirty-two volunteers, men and women between the ages of nineteen and forty-one. The volunteers played a game in which each group member was shown two different three-dimensional objects on a computer screen and asked to decide whether the first object could be rotated to match the second. The experimenters used an fMRI scanner to take snapshots of the volunteers' brains as they conformed to or broke with group opinion.

The results were both disturbing and illuminating. First, they corroborated Asch's findings. When the volunteers played the game on their own, they gave the wrong answer only 13.8 percent of the time. But when they played with a group whose members gave unanimously wrong answers, they agreed with the group 41 percent of the time.

But Berns's study also shed light on exactly why we're such conformists. When the volunteers played alone, the brain scans showed activity in a network of brain regions including the occipital cortex and parietal cortex, which are a.s.sociated with visual and spatial perception, and in the frontal cortex, which is a.s.sociated with conscious decision-making. But when they went along with their group's wrong answer, their brain activity revealed something very different.

Remember, what Asch wanted to know was whether people conformed despite knowing that the group was wrong, or whether their perceptions had been altered by the group. If the former was true, Berns and his team reasoned, then they should see more brain activity in the decision-making prefrontal cortex. That is, the brain scans would pick up the volunteers deciding consciously to abandon their own beliefs to fit in with the group. But if the brain scans showed heightened activity in regions a.s.sociated with visual and spatial perception, this would suggest that the group had somehow managed to change the individual's perceptions.

That was exactly what happened-the conformists showed less brain activity in the frontal, decision-making regions and more in the areas of the brain a.s.sociated with perception. Peer pressure, in other words, is not only unpleasant, but can actually change your view of a problem.

These early findings suggest that groups are like mind-altering substances. If the group thinks the answer is A, you're much more likely to believe that A is correct, too. It's not that you're saying consciously, "Hmm, I'm not sure, but they all think the answer's A, so I'll go with that." Nor are you saying, "I want them to like me, so I'll just pretend that the answer's A." No, you are doing something much more unexpected-and dangerous. Most of Berns's volunteers reported having gone along with the group because "they thought that they had arrived serendipitously at the same correct answer." They were utterly blind, in other words, to how much their peers had influenced them.

What does this have to do with social fear? Well, remember that the volunteers in the Asch and Berns studies didn't always conform. Sometimes they picked the right answer despite their peers' influence. And Berns and his team found something very interesting about these moments. They were linked to heightened activation in the amygdala, a small organ in the brain a.s.sociated with upsetting emotions such as the fear of rejection.

Berns refers to this as "the pain of independence," and it has serious implications. Many of our most important civic inst.i.tutions, from elections to jury trials to the very idea of majority rule, depend on dissenting voices. But when the group is literally capable of changing our perceptions, and when to stand alone is to activate primitive, powerful, and unconscious feelings of rejection, then the health of these inst.i.tutions seems far more vulnerable than we think.

But of course I've been simplifying the case against face-to-face collaboration. Steve Wozniak collaborated with Steve Jobs, after all; without their pairing, there would be no Apple today. Every pair bond between mother and father, between parent and child, is an act of creative collaboration. Indeed, studies show that face-to-face interactions create trust in a way that online interactions can't. Research also suggests that population density is correlated with innovation; despite the advantages of quiet walks in the woods, people in crowded cities benefit from the web of interactions that urban life offers.

I have experienced this phenomenon personally. When I was getting ready to write this book, I carefully set up my home office, complete with uncluttered desk, file cabinets, free counter s.p.a.ce, and plenty of natural light-and then felt too cut off from the world to type a single keystroke there. Instead, I wrote most of this book on a laptop at my favorite densely packed neighborhood cafe. I did this for exactly the reasons that champions of the New Groupthink might suggest: the mere presence of other people helped my mind to make a.s.sociative leaps. The coffee shop was full of people bent over their own computers, and if the expressions of rapt concentration on their faces were any indication, I wasn't the only one getting a lot of work done.

But the cafe worked as my office because it had specific attributes that are absent from many modern schools and workplaces. It was social, yet its casual, come-and-go-as-you-please nature left me free from unwelcome entanglements and able to "deliberately practice" my writing. I could toggle back and forth between observer and social actor as much as I wanted. I could also control my environment. Each day I chose the location of my table-in the center of the room or along the perimeter-depending on whether I wanted to be seen as well as to see. And I had the option to leave whenever I wanted peace and quiet to edit what I'd written that day. Usually I was ready to exercise this right after only a few hours-not the eight, ten, or fourteen hours that many office dwellers put in.

The way forward, I'm suggesting, is not to stop collaborating face-to-face, but to refine the way we do it. For one thing, we should actively seek out symbiotic introvert-extrovert relations.h.i.+ps, in which leaders.h.i.+p and other tasks are divided according to people's natural strengths and temperaments. The most effective teams are composed of a healthy mix of introverts and extroverts, studies show, and so are many leaders.h.i.+p structures.

We also need to create settings in which people are free to circulate in a s.h.i.+fting kaleidoscope of interactions, and to disappear into their private works.p.a.ces when they want to focus or simply be alone. Our schools should teach children the skills to work with others-cooperative learning can be effective when practiced well and in moderation-but also the time and training they need to deliberately practice on their own. It's also vital to recognize that many people-especially introverts like Steve Wozniak-need extra quiet and privacy in order to do their best work.

Some companies are starting to understand the value of silence and solitude, and are creating "flexible" open plans that offer a mix of solo works.p.a.ces, quiet zones, casual meeting areas, cafes, reading rooms, computer hubs, and even "streets" where people can chat casually with each other without interrupting others' workflow. At Pixar Animation Studios, the sixteen-acre campus is built around a football-field-sized atrium housing mailboxes, a cafeteria, and even bathrooms. The idea is to encourage as many casual, chance encounters as possible. At the same time, employees are encouraged to make their individual offices, cubicles, desks, and work areas their own and to decorate them as they wish. Similarly, at Microsoft, many employees enjoy their own private offices, yet they come with sliding doors, movable walls, and other features that allow occupants to decide when they want to collaborate and when they need private time to think. These kinds of diverse works.p.a.ces benefit introverts as well as extroverts, the systems design researcher Matt Davis told me, because they offer more s.p.a.ces to retreat to than traditional open-plan offices.

I suspect that Wozniak himself would approve of these developments. Before he created the Apple PC, Woz designed calculators at Hewlett-Packard, a job he loved in part because HP made it so easy to chat with others. Every day at 10:00 a.m. and 2:00 p.m. management wheeled in donuts and coffee, and people would socialize and swap ideas. What set these interactions apart was how low-key and relaxed they were. In iWoz, he recalls HP as a meritocracy where it didn't matter what you looked like, where there was no premium on playing social games, and where no one pushed him from his beloved engineering work into management. That was what collaboration meant for Woz: the ability to share a donut and a brainwave with his laid-back, nonjudgmental, poorly dressed colleagues-who minded not a whit when he disappeared into his cubicle to get the real work done.

Part TWO

YOUR BIOLOGY, YOUR SELF?

CHAPTER 4

IS TEMPERAMENT DESTINY?

Nature, Nurture, and the Orchid Hypothesis

Some people are more certain of everything than I am of anything.

-ROBERT RUBIN, In an Uncertain World

ALMOST TEN YEARS AGO

It's 2:00 a.m., I can't sleep, and I want to die.